Privacy Policy

Privacy and Data Collection Policy

At the Toowoomba Hospital Foundation, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Data Collection Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us, whether through our website, events, fundraising campaigns, or other activities. By accessing our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect personal information about you when it’s reasonably necessary for, or directly related to, our functions or activities. This includes, but is not limited to, names, contact details, payment information, and demographic data, when you interact with us. This may occur when you make a donation, register for an event, subscribe to our newsletter, use our website, or access one of our programs, services, or social enterprises.

How we collect information

We collect your personal information through a variety of channels. This includes paper forms, online forms and portals, mobile applications, correspondence, face to face or over the telephone.

We may also collect your personal information from third parties.

2. Collecting information from Third Parties

On occasions, Toowoomba Hospital Foundation may also collect information about you from a third party. For example, Toowoomba Hospital Foundation may collect personal information from:

  • Organisations that THF partners with to jointly fundraise;
  • Agencies that THF use to provide you with products or services and/or to promote a product/service; and
  • List brokers if we acquire contact information to tell people about THF products and services.

3. How We Use Your Information

We use the information we collect to provide you with the best possible experience and to further our mission of supporting Darling Downs Health. This includes:

  • Processing donations and providing receipts.
  • Sending you information about our events, campaigns, and updates.
  • Responding to your enquiries and requests.
  • Analysing data to improve our services and communications.

4. Data Security

We take your data security seriously. We implement technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. However, please note that no data transmission over the internet or storage method is 100% secure.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in our operations, such as payment processors and email communication platforms. We may also share your information with organisations with whom we jointly fundraise. These partners are bound by confidentiality agreements and are only allowed to use your information for the purposes specified by us.

6. Use of your image

You acknowledge and agree that Toowoomba Hospital Foundation, its agents or other event participants may take photos or recordings of you throughout your participation in the Event, and that Toowoomba Hospital Foundation, its partners and affiliates may use the photos or recordings for future promotional and marketing purposes without further reference or compensation to you. Your image will also be archived with Toowoomba Hospital Foundation and may be used by Toowoomba Hospital Foundation and sponsors for the promotion of future events.

7. Your Choices

You have the right to access, update, or delete your personal information held by us. You can also choose to unsubscribe from our communications at any time by using the provided opt-out instructions.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience, analyse usage patterns, and improve our website's functionality. You can modify your browser settings to control cookies, but this might impact certain features of our website.

9. Social media and networking services

Toowoomba Hospital Foundation uses social media and networking services such as Facebook, Instagram, LinkedIn, and YouTube to promote our mission, programs, and social enterprises and to talk with the public. When you contact us using these platforms we may collect your personal information (with your permission), to continue our communications with you.

These social networking services have their own privacy policies for the collection of your personal information for their purposes and we recommend reviewing their privacy policies.

10. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their respective privacy policies before providing any personal information.

11. Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding your personal information or this policy, please contact us at

It’s important to tell us if your circumstances change. You have the right to request that we correct, remove, or provide access to any personal information we hold about you.

By interacting with us, you agree to the terms outlined in this Privacy and Data Collection Policy.

Last Updated: [date 2023]

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